top of page

RETURN
POLICY
OUR COMMITMENT
Thank you for shopping with us! We strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a 30-day return policy for your convenience.
RETURN GUIDELINES
Eligibility
Returns are accepted within 30 days of the delivery date. To be eligible for a return, you must initiate the return request within this 30-day period. Returns requested after 30 days may not be accepted. Please include your order number or proof of purchase when contacting us to begin the return process.
Condition
To qualify for a full refund, items must be returned in their original, unused condition, along with all original packaging, tags, inserts, and accessories. Products that show signs of wear, damage, alteration, or misuse may not be eligible for a full refund. We reserve the right to inspect all returned items before approving a refund.
Shipping Costs
Customers are responsible for all return shipping costs unless the item received was damaged, defective, or incorrect due to our error. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items and are not responsible for packages lost in transit.
Value Loss
If a returned item is not received in its original condition, any reduction in the item's value resulting from use, damage, missing components, or missing packaging may be deducted from the total refund amount. The amount deducted will be based on the condition of the returned item upon inspection.
Need to Start a Return?
To initiate a return, please contact our customer service team with your order details. We are here to assist you through every step of the process.
Thank you for choosing us! We appreciate your understanding and cooperation.
Contact Us
If you have any questions about these Terms, please contact us at onemomentproductions@gmail.com.
By using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
bottom of page
